Here we answer questions that are not answered elsewhere in the site these include technical and operating questions. In doing so we hope to answer as many of your questions as possible so you can fully experience a part of Alabama's rich history. We hope you find it helpful.
Suggestions and comments are welcomed.
Problems with the site can be reported directly to the webmaster.

Q: Why does the page cover the whole screen?
A: There are generally two reasons:
1) You have the viewing window fully expanded
2) Your monitors resolution is set two low for proper viewing, i.e., resolution is set to 640x480 when it should be 800x600 or 1024x768.

Q: I can't get to any of the other pages? The navigation is not working.
A: The sites navigation is JavaScript based. Make sure that you have JavaScript turned on in your browsers settings • internet explorer for windows

MAC users do the following: Open Explorer, from the top bar select Preferences> JAVA. Select the check box to enable Java. Close Explorer. Reopen and that should do it.

Q: Why do I get a message about secure and non-secure items?
A: Because the navigation at the top of the page will take you out of the secure page and return you to the "open" part of the site. When you are asked this question select NO, this will take you to the secure page where all information being sent is encrypted. You will also see the padlock in the bottom status bar of your browser.

Q: When I press the send button why do I receive a message telling me I am being redirected to a non-secure page?
A: When you press the send button the information you entered is sent via an encrypted message. The page that follows contains a thank you message and sometimes additional information to assist you. There is no need for this page to be secure because no exchange of sensitive information is taking place.

Q: While filling out an e-mail form I was unable to use some of the navigation selections available, why is that?
A: We use a secure process to insure absolute privacy for your protection when corresponding through the website. In order to do this unsecured items are disabled. This includes most of the navigation elements as they are java based and have the potential to be unsecured. There are basic navigation links at the bottom of every page that are immune to this effect.

Other problems and issues should be sent to the sites webmaster.

Q:When I open the virtual tour nothing happens, why won't it play?
A: 1) Make sure you have installed the latest update for your browser:
• Apples Safari   • internet explorer for MAC   • internet explorer for windows
2) If you have a dial up connection or a slow connection note: some of the tours may take several minutes to download prior to viewing. We have done our best to reduce this inconvenience by keeping most virtual tour files under 200Kb
(10-15 seconds over a dial up connection)

Q:When I print the web page everything is black and white; where did the color go?
A:Check the following:
1) Make sure you are printing to a color printer
2) Check you Page Setup; make sure GRAY SCALE is not selected
3) Most browsers are set to NOT print the background colors and images, this will cause white text on a colored background to print on white paper ( actually, no ink is applied for white) with no background color to distinguish it which renders the text invisible when printing. This setting can be changed if needed inside your browsers print settings.

Q:When I press the send button after filling out the form I receive an error message
A: Check the following:
1) Make sure all required fields were filled in correctly, failing to do so will return an error page with details about the information being supplied
2) Make sure you are connected to the internet
3) Make sure your mail client ( Outlook MAC, Entourage, Outlook windows) is set up correctly